30 Day Money Back Guarantee

Buy with confidence

We appreciate that buying an unseen bike can be considered a risk. However, we’re confident that the lucky child who will ride this bike will love it. To be sure, we encourage you to buy it, try it out on a clean, dry surface, and if for any reason you don’t love it, you can return it to us within 30 days for an exchange for a full refund. Just make sure to hold onto the original packaging until you know it’s right.

Kidvelo Bikes are sent directly from us, straight to you. We are online only, keeping the costs down and those savings we pass now to you. So buy with confidence, try at home and get back up from excellent customer service.

Need to get in touch?

Email help@kidvelobikes.co.uk or use our contact form, and we will help you.

30 day 100% Love your Ride satisfaction guarantee

Shipping Charges: Any expedited shipping charges are non-refundable.

Split order returns: Only the goods received back will be refunded if you return a part of the order. We will refund any applicable shipping costs on a pro-rata basis. ( EG order two jerseys and return one, we will refund any difference in shipping costs applicable).
Returns: must be sent back complete with the returns order number to the address specified by our customer service. Please return in original packaging and well protected from potential damage.

Tracked Couriers: We suggest that you use a tracked shipping carrier to ensure the bike is physically back with us before the end of 30 calendar days.
Refunds will be credited back to the original payment method you used to purchase.

Bikes: We encourage you to try out your new bike. Assemble it, make sure it’s the right size, and test it out on a clean, dry surface. If you feel you need to test the bike outside to see whether it’s the right bike, go for it. Please treat this as a bike shop test ride in a car park. Try to keep the bike looking clean and new, and don’t take the bike on a long ride, on dirt trails, or in mud. We’re all about letting little ones get dirty on their bikes, but please wait until you are sure you want to keep the bike before setting your little rider loose in the dirt.

Accessories: Items must be clean, unused and must be in their original packaging with all tags attached.

Helmets: Must be returned with original tags attached and in original box and packaging.

 

For further information

Our warranty and return policy

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