30 Day Money Back Guarantee

Buy with confidence

We appreciate that buying an unseen bike can be considered a risk. However, we’re confident that the lucky child who will ride this bike will love it. To be sure, we encourage you to buy it, try it out on a clean, dry surface, and if for any reason you don’t love it, you can return it to us within 30 days for an exchange for a full refund. Just make sure to hold onto the original packaging until you know it’s right.

Kidvelo Bikes are sent directly from us, straight to you. We are online only, keeping the costs down and those savings we pass now to you. So buy with confidence, try at home and get back up from excellent customer service.

Need to get in touch?

Email help@kidvelobikes.co.uk or use our contact form, and we will help you.

30 day 100% Love your Ride satisfaction guarantee

Shipping Charges: Any expedited shipping charges are non-refundable.

Split order returns: Only the goods received back will be refunded if you return a part of the order. We will refund any applicable shipping costs on a pro-rata basis. ( EG order two jerseys and return one, we will refund any difference in shipping costs applicable).
Returns: must be sent back complete with the returns order number to the address specified by our customer service. Please return in original packaging and well protected from potential damage.

Tracked Couriers: We suggest that you use a tracked shipping carrier to ensure the bike is physically back with us before the end of 30 calendar days.
Refunds will be credited back to the original payment method you used to purchase.

Bikes: We encourage you to try out your new bike. Assemble it, make sure it’s the right size, and test it out on a clean, dry surface. If you feel you need to test the bike outside to see whether it’s the right bike, go for it. Please treat this as a bike shop test ride in a car park. Try to keep the bike looking clean and new, and don’t take the bike on a long ride, on dirt trails, or in mud. We’re all about letting little ones get dirty on their bikes, but please wait until you are sure you want to keep the bike before setting your little rider loose in the dirt.

Accessories: Items must be clean, unused and must be in their original packaging with all tags attached.

Helmets: Must be returned with original tags attached and in original box and packaging.


For further information

Our warranty and return policy

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Don't just take our word for it

  • Kazzi
    5 months ago

    Can't get over the quality of this bike, for the price its phenomenal. All the essential features have been carefully considered and included. I especially like the footrests and reach adjustment the bars and stem enable. Height adjustment is easy and the seat post has measurements too which is really helpful. It's so light a 2-year-old can lift it easily. It was so quick and easy to assemble my 7yo built it with minimal guidance. It's a really good looking bike with good quality robust components. I absolutely love it!

  • Liz Chambers
    4 months ago

    What a fabulous little bike. Bought for my niece as a Christmas present. She is 16 months and absolutely loves it. The bike arrived well packaged, instructions were clear and an absolute bargain for the quality. Thank you so much!

  • Hayley
    3 months ago

    My 3 year old loves his Kidvelo Rookie 12. This is his 1st bike and he's taken to it like a duck to water. He is so confident with it and obviously feels safe. The bike is very fairly priced, it was delivered quickly, its lightweight, easy to put together, and the quality is fantastic. My little one loves the chunky wheels and the bell too. I would definitely recommend this bike to anyone who is looking for their child's first bike.

  • James Kennedy
    1 month ago

    I don’t normally leave reviews, but I’m so impressed with our recent purchase of a Kidvelo bike that I thought this product was worthy of one. The first thing we noticed was the build quality of the product. It’s well made and really sturdy when put together. The black wheels and tyres look great and my little one loves the bright pink colour! I only wish I’d have known about this bike sooner as I would have bought one for my son, who seems to enjoy going on his little sisters bike more than his own! Thanks to all at Kidvelo for making a little girl really happy!

  • Ellie Gentleman
    1 month ago

    Highly recommended Kidvelo Bikes Uk.
    We have the Rookie12 for our little boy. The bike feels super sturdy but lightweight for me to carry around where ever we are going! Super easy to put together my little man even got involved helping me put it together.
    My little one likes the extra features of the foot rest for going down little hills this also really helps with his balance for when he’s ready for the next size bike up.
    As a parent all the extra features with the handle bars and seat as they grow with him so I’m not having a buy a new one weekly is brilliant! “he don’t stop growing “😀
    Also the communication with Kidvelo Bikes Uk was Fantastic and all my questions answered.

  • Nick Jeggo
    2 Days ago

    A Revelation!
    I work as a cycle instructor delivering Bikeability, Learn to Ride and led rides in the Town Park. I'm also the British Cycling Go-Ride lead at my cycling club. The club has been using a Rookie 12 to help keep younger siblings happy while brothers and sisters attend our sessions.
    The bike has been amazing, a revelation in fact. First of all, it's incredibly light, something that everyone comments upon. In fact, when the bike arrived we wondered if the box was empty!
    The steering has proper bearings, as do the hubs, so everything runs really freely. The MTB type handlebar stem is adjustable and the handlebars are shaped so that the reach can be tailored to the rider. The tyres are proper 12" pneumatic with Schrader (car type) valves and the relatively smooth tread pattern means there's the perfect combination of low rolling resistance and grip. There's a choice of 4 colours, but we have the bright green. You certainly can't miss it!
    I've come across lots of balance bikes, but this one stands way above anything else I've seen. You may find some of the features on other bikes, but the rookie 12 has them all in a brilliantly designed combination.
    Buy quality, your kids will thank you for it!

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