About Us – Kidvelo Bikes
Designed For Kids, Built for Adventure!
A child’s first bike is far more than just a bike. It opens up a window of adventure and exploration! Becomes an independent transport method and your child hopefully develops a love for the outdoors and exercise. We take the responsibility, of your child’s first two-wheeled experience, very seriously. Gary and Karen Wood. UK
Who are Kidvelo?
Kidvelo® Bikes is a new brand launched in 2021, specialising in the manufacture of children’s bikes. The founders are from two family businesses; the former official Strider Distributors, based in Australia and the UK. We had clear ideas born from 14 years of teaching children to ride, distributing thousands of balance bikes and listening to customers.
Kidvelo set out to manufacture top-quality, well-designed bikes and deliver them directly to our customers. Our toddler bikes were launched first, with the convertible bikes arriving later this year. All at very competitive pricing and backed up with our award-winning levels of customer support here in the UK.
What we did to improve on our bikes!
We needed to make some changes to the frame design. The Kidvelo Bikes have a higher handlebar by design, as it is easier for young children. Increasing the wheelbase length to give more space can accommodate growing children better. Making the lightest bike available whilst simply adjusting seat height wasn’t sufficient in our mind; we also needed to include top-quality components.
Kidvelo bikes offer the most comfortable riding position to enable kids to ride with less effort and manoeuvre with ease and greater control. Threadless sealed headsets, kid-specific saddles, small-diameter grips, handlebars, appropriately sized cranks, protective sealant; we could go on. They will handle anything a kid can ask of them. All this comes in a brightly coloured, lightweight frame so kids can fall in love with biking just as you did!
Australia and the UK team spent 2019/2020 on zoom. Unfortunately, it took longer than we hoped due to the global impact of Covid.
In 2021, Kidvelo launched in both countries!
Listen to Karen chatting with Cycle Sprog on the rise of balance bikes over her 14 years in the industry. Why she got into the industry and what it’s like to launch a new balance biking company..twice!
OUR COMMITMENT TO YOU
- Free shipping UK-wide is available on all bikes with any accessory orders ordered together.
- We use DPD to deliver bikes within a pre-notified one-hour timeslot for your convenience.
- Simple, No Hassle, No Worry 30-day returns (extended to 31st January to cover Christmas purchases). We don’t believe in buyer remorse.
- We state all weights of bikes and min/max saddle heights so you can make informed decisions.
- Secure SSL shopping. Our cart checkout is PCI Compliant with the highest encryption level commercially available.
- To engage in Honest, Ethical, and Transparent business practices.
- We are fully committed to ensuring your privacy. We will never sell, give away, distribute, and rent information about our customers.
- Responsive UK-based Customer Service handled by the company directors. Please email us with any questions or concerns, and we’ll get right back to you.
KIDVELO OFFER TRUE VALUE
As the customer: You should feel 100% confident in every aspect of your purchase, including feeling satisfied with the item(s) you’ve chosen, feeling secure throughout the checkout and transaction process, final delivery to your home promptly, and comprehensive aftercare.
The products: We take great care in the design and manufacturing quality of our kid’s biking products that we genuinely believe in. We stand by our bike quality and apply quality controls to ensure only the best products go out the door. It is why we offer a world-class lifetime warranty of our bike frame and forks to give you peace of mind in your purchase with Kidvelo.
DEALING WITH ISSUES
Occasionally issues will arise no matter how careful we are or what preventive steps we take. It’s not the issue you will remember. It will be how we handled it. If an issue does occur, just let us know, and we’ll work hard to make sure that the problem gets resolved to your satisfaction.
Let us know how we can assist you! Email us now at help@kidvelobikes.co.uk
This site is operated by
Learning Early Ltd. Company number 9406785
Chandos Business Centre
87A Warwick Street, Leamington Spa, Warwickshire, CV32 4RJ (Mailing address only)
01926 339107
