About Us

About Us Kidvelo:

Designed For Kids, Built for Adventure!

Kidvelo® Bikes is a new brand launched in 2021.  Specialising in the manufacture of children’s balance bikes. Made up of two family businesses, both former official Strider Distributors, based in Australia and the UK.  Clear ideas born from years of distributing thousands of balance bikes and listening to customers. Changes we wanted to make.

Kidvelo set out to manufacture top-quality, well-designed bikes and deliver them directly to our customers. All at very competitive pricing. Backed up with our award-winning levels of customer support here in the UK.

What we did!

We needed to make some changes to the frame design. The Kidvelo Bikes have a higher handlebar by design, as it is easier for young children. Increasing the wheelbase length to give more room in the cockpit, to accommodate growing children. Simply adjusting seat height wasn’t sufficient in our mind; we also needed to include a top-quality headset. Every angle, Q-factors and the exact requirements of every component, was scrutinised. We were determined the balance to pedal bikes worked brilliantly in both modes!

Australia and the UK team spent 2019/2020 on zoom. It took longer than we hoped due to the global impact of Covid.

In 2021, Kidvelo launched in both countries!

We had achieved our mission of designing, from scratch, a range of top-quality, lightweight balance bikes. Some that you can add pedals to. Superlight, robust, and built for adventure!

Our balance bikes offer the most comfortable riding position. This enables kids to ride with less effort and manoeuvre the bike with ease and greater control. Threadless sealed headsets, kid-specific saddles, small-diameter grips, handlebars, properly sized cranks, protective sealant, we could go on… They will handle anything a kid can ask of them. All this comes in a brightly coloured, lightweight frame so kids can fall in love with biking just as you did.

What is next?

The 14″ or 18″ balance bike that you can add pedals to and convert to a lightweight pedal bike, which will ride effortlessly over any terrain, in either mode. With easy installation or removal of a pedal kit, familiar caliper braking systems, alongside proper geometry in balance bike or pedal mode. Designed to meet the requirements of every child that rides one. Game-changers!

A child’s first bike is far more than just a bike. It opens up a window of adventure and exploration, an independent transport method and hopefully a love of the outdoors and exercise. We take the responsibility, of your child’s first two-wheeled experience, very seriously. Gary and Karen Wood. UK| Anthony and Nicole Kotarac, AUS

Karen and Gary Wood (and Jester!)

OUR COMMITMENT

• Free shipping UK-wide is available on all bikes and any accessory orders ordered with a bike.
• We use DPD to deliver bikes within a pre-notified one-hour timeslot for your convenience.
• Simple, No Hassle, No Worry 30-day returns (extended to 31st January to cover Christmas purchases). We don’t believe in buyer remorse.
• We state all weights of bikes and min/max saddle heights so you can make informed decisions.
• Secure SSL shopping. Our cart checkout is PCI Compliant with the highest encryption level commercially available.
• To engage in Honest, Ethical, and Transparent business practices.
• We are fully committed to ensuring your privacy. We will never sell, give away, distribute, and/or rent information about our customers.
• Responsive UK-based Customer Service handled by the company directors. Email us with any questions or concerns, we’ll get right back to you.

KIDVELO OFFER TRUE VALUE

As the customer: You should feel 100% confident in every aspect of your purchase. This includes feeling confident with the item(s) you’ve chosen, feel secure throughout the entire checkout and transaction process, final delivery to your home in a timely manner, and comprehensive aftercare.

The products: We take great care in the design and manufacturing quality of our kid’s biking products that we truly believe in. We stand by our bike quality and apply quality controls to ensure only the best products go out the door. This is why we offer a world-class lifetime warranty of our bike frame and forks to give you peace of mind in your purchase with Kidvelo.

DEALING WITH ISSUES

It’s natural with any business that issues will arise on occasion no matter how careful we are or what preventive steps we took. It’s not the issue you will remember, it will be how we handled it. If an issue does occur, just let us know and we’ll work hard to make sure that the problem is resolved to your satisfaction.

Let us know how we can assist you! Email us now at help@kidvelobikes.co.uk

Our parent company is Learning Early Ltd. Company number 9406785

Kidvelo Bikes, in Australia.