Kidvelo Bikes Delivery Information

Estimated Delivery Dates

The estimated delivery dates found under each product are accurate and deliveries are made Monday to Friday. We can’t account for delays in your local area due to poor weather/localised delays. Once your bike has left us, you will receive notifications from your courier providing you with exact timings as to when to expect it.

Who is Kidvelo’s courier?

We use DHL to courier our bikes to you on a Free Next Day Delivery Service, (2-3 days if Highlands, Islands, Channel Islands or remote locations).

Bikes leave us Monday through to Friday.

Full tracking details are sent to your Order email and mobile number the evening the bike leaves us.

With this information, you can

• change the day of delivery,
• request to leave the parcel with a neighbour
• Deliver to local service point/collection shop/safe place. Please note if you do request to leave the parcel, when we receive notification that this has happened, the ownership of the bike passes to you and we have completed our terms of contract by delivering.

Spares or clothing may be sent via Royal Mail

How many parcels?

The Rookie 12 arrives in one box.

The Rookie 14 is sent in two parcels. One is the bike; one is the pedal-kit.

The Rookie 18 is sent in two parcels. One is the bike; one is the pedal-kit.

If you request to have you order delivered to a local collection point, please ensure you collect both parcels.

Failed Delivery

DHL will attempt delivery twice times returning the bike to us. There is a £15 (Rookie 12) or £20 (DHL – Rookie 14/Rookie 18) redelivery charge if we need to resend after a failed delivery and the original bike is returned.

Incorrect Address Details

Please contact us immediately if you have made an error in providing us with an incorrect delivery address. If the bike has already left us, you need to contact us to redirect. There may be a charge to redirect of £10.00 to cover relabelling the parcels, and it will incur a delay in delivery.

Damaged Bikes

We package extremely carefully to withstand the rigours of the parcel network. In the unlikely event your bike arrives in a damaged box, please take photos of the packaging, preferably before unpacking the bike and make contact within 48 hrs of receiving the bike. Please use our contact form

International Deliveries

Please contact us for a quote.

Customers outside of the UK, will not be charged VAT. You will be responsible for paying your countries rate of VAT alongside any duty applicable and customs fees that need to be paid directly to the courier who will collect on behalf of your local governmental departments. These fees will need to be paid before the product will be delivered. Whilst we can provide guidance to the costs to be expected, these charges are at set by your country’s revenue department, over which we have no control.

Delivery costs that we quote, are for delivering the products using a tracked delivery service. They are not part of the fees that will be required to paid to the localised courier.

International Orders cancelled when transiting to a country outside of the UK or Northern Ireland, will not receive a full refund. We will deduct a £40 restocking fee when the bike is received back, to claim back costs of having to reimport, customs charges and additional carriage.

International Shipping is at our discretion. We reserve the right to not quote if we feel the location/transit would present any risks to our business.

Instructions for all bikes are only available in English. We can not ship to countries that don’t follow the same safety standards as the UK.

Manufacturers Warranty is limited to 2 years on any bike shipped outside of the UK or Northern Ireland.