Warranty / Returns Policy

At Kidvelo, we will do everything we can to offer your child the best ‘first bike’ experience. However, if for any reason you are not completely satisfied, you may return any item purchased from this site for a refund within 30-days of the invoice.

Returns Policy

Since we all share the goal of having your child happily riding a bike, we encourage you to call us as we might be able to resolve the issue without returning the product. All of our kid’s bikes come with both a lifetime warranty against manufacturing defects and a 30 day 100% Love your Ride satisfaction guarantee.

We welcome feedback and will quickly respond to warranty issues. If you are not satisfied for any reason, PLEASE contact us first at help@kidvelobikes.co.uk

If you wish to return your bike please contact us with your proof of purchase and we will provide you with a Return Number. Customers are responsible for return shipping costs.

Manufacturers Warranty

All of our kid’s balance bikes come with a Lifetime warranty against manufacturing defects on frame and fork. All other bike components are limited to 2 years (excluding tyres).

The warranty is limited to riders weighing less than 30kgs for 12″ models. The warranty is valid whilst in your position and not transferable to another owner.

Resolving warranty issues is easy. Simply contact help@kidvelobikes.co.uk and include the following information:

  • Please explain the issue you’re experiencing with your Kidvelo product.
  • Attach a digital photo.
  • Complete shipping address.
  • Daytime phone number.
  • Email address.
  • The Production Date and Batch number of your Bike if applicable.

Return shipping cost is the responsibility of the buyer, whether returning or exchanging. Please refrain from unpacking and/or assembling if there is a possibility of a return for personal reasons. If we made a shipping error, such as sending you the wrong color, style, or size, we will gladly arrange a courier to collect to send the item back to us for an exchange or refund. Ordering the wrong size or colour is NOT considered an error on Kidvelo’s part. Please be sure of your choice(s) when making your purchase.

Important: Refunds will be issued upon receipt and inspection of the returned merchandise (normally within 1-2 business days but not to exceed 7 days).

DO NOT RETURN GOODS TO US WITHOUT OUR KNOWLEDGE.

We will provide a returns address to send goods back to. This is not our mailing address.

Goods sent back without our prior knowledge may not get identified as yours. Until goods are received to the correct address with a returns number they are still classed as belonging to yourselves and no full/partial refund will be applicable.

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Don't just take our word for it

  • Kazzi
    5 months ago

    Can't get over the quality of this bike, for the price its phenomenal. All the essential features have been carefully considered and included. I especially like the footrests and reach adjustment the bars and stem enable. Height adjustment is easy and the seat post has measurements too which is really helpful. It's so light a 2-year-old can lift it easily. It was so quick and easy to assemble my 7yo built it with minimal guidance. It's a really good looking bike with good quality robust components. I absolutely love it!

  • Liz Chambers
    4 months ago

    What a fabulous little bike. Bought for my niece as a Christmas present. She is 16 months and absolutely loves it. The bike arrived well packaged, instructions were clear and an absolute bargain for the quality. Thank you so much!

  • Hayley
    3 months ago

    My 3 year old loves his Kidvelo Rookie 12. This is his 1st bike and he's taken to it like a duck to water. He is so confident with it and obviously feels safe. The bike is very fairly priced, it was delivered quickly, its lightweight, easy to put together, and the quality is fantastic. My little one loves the chunky wheels and the bell too. I would definitely recommend this bike to anyone who is looking for their child's first bike.

  • James Kennedy
    1 month ago

    I don’t normally leave reviews, but I’m so impressed with our recent purchase of a Kidvelo bike that I thought this product was worthy of one. The first thing we noticed was the build quality of the product. It’s well made and really sturdy when put together. The black wheels and tyres look great and my little one loves the bright pink colour! I only wish I’d have known about this bike sooner as I would have bought one for my son, who seems to enjoy going on his little sisters bike more than his own! Thanks to all at Kidvelo for making a little girl really happy!

  • Ellie Gentleman
    1 month ago

    Highly recommended Kidvelo Bikes Uk.
    We have the Rookie12 for our little boy. The bike feels super sturdy but lightweight for me to carry around where ever we are going! Super easy to put together my little man even got involved helping me put it together.
    My little one likes the extra features of the foot rest for going down little hills this also really helps with his balance for when he’s ready for the next size bike up.
    As a parent all the extra features with the handle bars and seat as they grow with him so I’m not having a buy a new one weekly is brilliant! “he don’t stop growing “😀
    Also the communication with Kidvelo Bikes Uk was Fantastic and all my questions answered.

  • Nick Jeggo
    2 Days ago

    A Revelation!
    I work as a cycle instructor delivering Bikeability, Learn to Ride and led rides in the Town Park. I'm also the British Cycling Go-Ride lead at my cycling club. The club has been using a Rookie 12 to help keep younger siblings happy while brothers and sisters attend our sessions.
    The bike has been amazing, a revelation in fact. First of all, it's incredibly light, something that everyone comments upon. In fact, when the bike arrived we wondered if the box was empty!
    The steering has proper bearings, as do the hubs, so everything runs really freely. The MTB type handlebar stem is adjustable and the handlebars are shaped so that the reach can be tailored to the rider. The tyres are proper 12" pneumatic with Schrader (car type) valves and the relatively smooth tread pattern means there's the perfect combination of low rolling resistance and grip. There's a choice of 4 colours, but we have the bright green. You certainly can't miss it!
    I've come across lots of balance bikes, but this one stands way above anything else I've seen. You may find some of the features on other bikes, but the rookie 12 has them all in a brilliantly designed combination.
    Buy quality, your kids will thank you for it!

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